Retail Shortage Control Specialist

Burlington Stores; Santa Clarita (CA); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Flexible hours

Job summary

Burlington Stores in Santa Clarita is seeking a part-time Shortage Control Associate to help maintain a secure shopping environment while delivering friendly customer service at the store entrances and high-risk areas.

The role emphasizes command presence, knowledge of theft trends, and the ability to greet customers with energy and professionalism while contributing to loss prevention efforts and a safe store experience for guests and colleagues.

Qualifications

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred
• Ability to stand and walk for extended periods of time and visually monitor store environment
• Ability to maintain confidentiality is required
• Ability to review, analyze and comprehend business trends
• Ability to exhibit a positive demeanor, strong posture, and energetic greeting
• Ability to work in a fast paced, high-pressure environment with detailed focus and disciplined decision making
• Excellent communication with customers and co-workers
• Excellent leadership skills that support fostering productive business relationships

Responsibilities

• Monitor the entrance for the duration of every shift with a focus on reducing opportunities for theft, shoplifting, and other dishonest activities.
• Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security
• Identify and report theft incidents and/or suspicious subject(s) to the Manager on Duty when identified
• Provide support in training associates on shortage reduction programs and processes
• Create a secure environment and reduce opportunities for theft

Skills

Customer service

Hospitality

Retail

Asset Protection

Loss Prevention

Operations

Job description

Burlington Stores in Santa Clarita is seeking a part-time Shortage Control Associate to help maintain a secure shopping environment while delivering friendly customer service at the store entrances and high-risk areas.

The role emphasizes command presence, knowledge of theft trends, and the ability to greet customers with energy and professionalism while contributing to loss prevention efforts and a safe store experience for guests and colleagues.