Retail Shift Supervisor - Lead Teams & Service Excellence

Goodwill of Southern New England; New Britain (CT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Tuition and gym reimbursement

Emergency assistance funds

Paid time off

Referral bonuses

Retirement plan contributions

Job summary

Goodwill Southern New England is looking for a Store Associate to support the Store Manager in daily operations of the Goodwill Retail Store or Outlet. The role emphasizes customer service, item processing, pricing, and maintaining store standards.

The position requires weekend, holiday and evening hours typical of retail work; candidates should be able to unload donations, assist customers, and help with training new staff as needed.

Qualifications

• Customer service experience helpful.
• Ability to read and communicate clearly with customers.
• Ability to follow safety and cash-handling policies.

Responsibilities

• Assist customers and donors in a timely, courteous manner.
• Sort, price, and prepare items for sale to maximize productivity.
• Maintain a neat, safe store environment and report hazards.
• Assist with banking tasks and cash handling per policy.
• Support Store Manager in training new employees and managing daily operations.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Goodwill Southern New England is looking for a Store Associate to support the Store Manager in daily operations of the Goodwill Retail Store or Outlet. The role emphasizes customer service, item processing, pricing, and maintaining store standards.

The position requires weekend, holiday and evening hours typical of retail work; candidates should be able to unload donations, assist customers, and help with training new staff as needed.