Retail Shift Supervisor - Lead Team & Customer Experience

Goodwill Northern New England; Bangor (ME); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403b Retirement with employer match

Paid Time Off

Job summary

Goodwill Northern New England in Bangor, Maine is seeking a Shift Supervisor to join the store leadership team. You will assist in customer service, merchandising, hiring, and daily operations to keep the store running smoothly.

The role emphasizes leadership, reliability, and a customer-first approach to meet sales goals. Benefits include medical, dental, vision, and retirement options for eligible staff.

Qualifications

• High school diploma, GED, HiSET, or equivalent.
• Minimum 6 months of Goodwill retail experience or 1+ year of supervisory experience.
• Basic math and literacy required to support duties.
• Proficiency with computer tasks, reporting, and Excel.
• Flexibility to cover evenings, weekends, and holidays.
• Criminal background check meeting agency standards.
• Valid Driver’s License with safe driving record and insurance.
• Preferred Associates Degree; CPR/First Aid certifications; interviewing/hiring familiarity.

Responsibilities

• Assist Store Manager with day-to-day store operations.
• Lead a team of associates to meet sales goals and customer service standards.
• Support hiring, onboarding, and supervision activities.
• Ensure safe, clean, and organized store environment.

Skills

Retail supervision

Customer service

Team leadership

Computer literacy

Excel

Reporting

Time management

Education

High School Diploma

Associates Degree

Tools

CPR & First Aid

Job description

Goodwill Northern New England in Bangor, Maine is seeking a Shift Supervisor to join the store leadership team. You will assist in customer service, merchandising, hiring, and daily operations to keep the store running smoothly.

The role emphasizes leadership, reliability, and a customer-first approach to meet sales goals. Benefits include medical, dental, vision, and retirement options for eligible staff.