Retail Shift Supervisor — Lead Store Team & Service

Goodwill Northern New England; Rockland (ME); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement with employer match

Life Insurance

Paid Time Off

Paid Holidays

Employee discount at Goodwill stores

Job summary

Goodwill Northern New England in Rockland, Maine, is seeking a Shift Supervisor to join the store leadership team. You will support the Store Manager with customer service, merchandising, hiring, and day-to-day operations to keep the store running smoothly.

This role emphasizes leading a team, driving sales, ensuring tasks are completed, and keeping the customer at the center of everything we do. Benefits include comprehensive coverage and paid time off for full- and part-time staff.

Qualifications

• High school diploma, GED, HiSET, or equivalent.
• 1+ year of supervisor or leadership experience in retail.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Proficient computer skills to complete job duties and basic reporting.

Responsibilities

• Assist Store Manager with daily store operations and leadership.
• Provide outstanding customer service and drive sales goals.
• Lead a team in merchandising, hiring, and routine opening/closing tasks.
• Maintain a safe, clean, organized store and focus on the customer.

Skills

Positive attitude

Customer service

Team leadership

Adaptability

Loyalty and reliability

Flexibility

Computer literacy

Education

High School Diploma/GED/HiSET

Tools

Excel

Reporting

Job description

Goodwill Northern New England in Rockland, Maine, is seeking a Shift Supervisor to join the store leadership team. You will support the Store Manager with customer service, merchandising, hiring, and day-to-day operations to keep the store running smoothly.

This role emphasizes leading a team, driving sales, ensuring tasks are completed, and keeping the customer at the center of everything we do. Benefits include comprehensive coverage and paid time off for full- and part-time staff.