Retail Shift Supervisor - Lead Store Operations

Goodwill-of-Western-; Manchester (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

403(b) Retirement Savings Plan

Employee discount

Job summary

Goodwill of Western and Northern Connecticut is seeking a Shift Supervisor in Manchester, CT, to lead store operations on assigned shifts and ensure excellent customer service. The role includes opening/closing duties, supervising associates, handling cash, and maintaining store standards.

The position offers benefits, vacation time, and opportunities for growth within the organization. Candidates should have at least one year of retail experience and strong leadership and math skills.

Qualifications

• High school graduate or the equivalent.
• One year experience in retail sales performing cashiering, customer service, display, shipping/receiving, and inventory duties.
• Ability to lead and direct Team Members.
• Basic math skills for cash handling and ability to operate register.

Responsibilities

• Responsible for store operations during assigned shift.
• Opening and closing retail store.
• Delegating work assignments to appropriate associates and ensuring team members complete assigned tasks.
• Providing excellent customer service when promoting merchandise, handling complaints, and issuing refunds.
• Completing daily documentation and financial reports.
• Sell merchandise to customers, operate P.O.S. cash register system, and thank them for supporting our mission.
• Performing stock duties such as merchandise rotation, hanger change, and display work.
• Recording inventory of product received (on display or returning to the warehouse).
• Maintaining a clean and neat store.

Skills

Leadership

Customer service

Cash handling

Inventory management

Education

High school graduate or equivalent

Tools

POS system

Job description

Goodwill of Western and Northern Connecticut is seeking a Shift Supervisor in Manchester, CT, to lead store operations on assigned shifts and ensure excellent customer service. The role includes opening/closing duties, supervising associates, handling cash, and maintaining store standards.

The position offers benefits, vacation time, and opportunities for growth within the organization. Candidates should have at least one year of retail experience and strong leadership and math skills.