Store Shift Supervisor — Lead Operations & Customer Experience

Goodwill-of-Western-; Stamford (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Tuition reimbursement (up to $3,000)

Paid holidays (9)

403(b) retirement plan with employer 


Employee discount 50%

Anniversary gift $50

Referral program $200

Job summary

Goodwill of Western and Northern Connecticut is seeking determined leaders to join our mission to help others and serve the local community. As a Shift Supervisor, you will play a key role in store operations, ensuring excellent customer service and accurate daily reporting.

Openings require at least 1 year of retail experience, strong cash handling, and ability to lead a team. Benefits include health/vision/dental, paid holidays, tuition reimbursement, and a 403(b) plan.

Qualifications

• One year experience in retail sales performing cashiering, customer service, display, shipping/receiving, and inventory duties

Responsibilities

• Responsible for store operations during assigned shift
• Opening and closing retail store
• Delegating work assignments to appropriate associates and ensuring team members complete assigned tasks
• Providing excellent customer service when promoting merchandise, handling complaints, and issuing refunds
• Completing daily documentation and financial reports
• Sell merchandise to customers, operate P.O.S. cash register system, and thank them for supporting our mission
• Performing stock duties such as merchandise rotation, hanger change, and display work
• Recording inventory of product received (on display or returning to the warehouse)
• Maintaining a clean and neat store

Skills

Customer service

Cash handling

Team leadership

Education

High school diploma

Tools

POS system

Job description

Goodwill of Western and Northern Connecticut is seeking determined leaders to join our mission to help others and serve the local community. As a Shift Supervisor, you will play a key role in store operations, ensuring excellent customer service and accurate daily reporting.

Openings require at least 1 year of retail experience, strong cash handling, and ability to lead a team. Benefits include health/vision/dental, paid holidays, tuition reimbursement, and a 403(b) plan.