Retail Shift Supervisor - Lead Store Operations

Goodwill-of-Western-; Westport (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Career advancement

Professional development

Health benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

Vacation days

Personal days

Sick time

Paid holidays

403(b) retirement plan

Employer match

Employee discount

Anniversary rewards

Referral program

Job summary

Goodwill of Western and Northern Connecticut is seeking a Shift Supervisor to lead store operations during assigned shifts in Westport, CT. You will manage opening/closing, delegate tasks, and ensure excellent customer service while promoting merchandise and handling refunds.

The role requires at least one year in retail, cashiering experience, and the ability to lift up to 40 pounds. Day/evening/weekend availability is expected.

Qualifications

• One year experience in retail sales performing cashiering, customer service, display, shipping/receiving, and inventory duties.
• Ability to lead and direct Team Members
• Basic math skills for cash handling and ability to operate register
• Being prepared for considerable standing, reaching, lifting, carrying, bending, pushing, and pulling. Must be able to lift over 40 pounds.
• Exposure to inclement weather
• Exposure to various merchandise with potential for contaminated or damaged items
• Ability to work day, evening, and weekend shifts

Responsibilities

• Responsible for store operations during assigned shift
• Opening and closing retail store
• Delegating work assignments to appropriate associates and ensuring team members complete assigned tasks
• Providing excellent customer service when promoting merchandise, handling complaints, and issuing refunds
• Completing daily documentation and financial reports
• Sell merchandise to customers, operate P.O.S. cash register system, and thank them for supporting our mission
• Performing stock duties such as merchandise rotation, hanger change, and display work
• Recording inventory of product received (on display or returning to the warehouse)
• Maintaining a clean and neat store

Skills

Leadership

Customer service

Cash handling

Retail operations

Team management

Education

High school graduate or equivalent

Job description

Goodwill of Western and Northern Connecticut is seeking a Shift Supervisor to lead store operations during assigned shifts in Westport, CT. You will manage opening/closing, delegate tasks, and ensure excellent customer service while promoting merchandise and handling refunds.

The role requires at least one year in retail, cashiering experience, and the ability to lift up to 40 pounds. Day/evening/weekend availability is expected.