Retail Shift Supervisor - Lead, Serve, Grow

Goodwill-of-Western-; New Milford (CT); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Tuition reimbursement

Paid holidays

403(b) Retirement Savings Plan

Referral program

Job summary

Goodwill of Western and Northern Connecticut is seeking a Shift Supervisor for our New Milford store. This Regular Full-Time role oversees store operations on a shift, promotes merchandise, handles customer transactions, and maintains store appearance. Strong leadership and customer service are essential to support our mission.

The position offers benefits and opportunities for advancement, with a focus on helping our communities through Goodwill programs.

Qualifications

• High school graduate or equivalent.
• One year experience in retail sales performing cashiering, customer service, display, shipping/receiving, and inventory duties.
• Ability to lead and direct team members.
• Basic math skills for cash handling and ability to operate register.

Responsibilities

• Responsible for store operations during assigned shift.
• Opening and closing retail store.
• Delegating work assignments to appropriate associates and ensuring team members complete assigned tasks.
• Providing excellent customer service when promoting merchandise, handling complaints, and issuing refunds.
• Completing daily documentation and financial reports.
• Sell merchandise to customers, operate P.O.S. cash register system, and thank them for supporting our mission.
• Performing stock duties such as merchandise rotation, hanger change, and display work.
• Recording inventory of product received (on display or returning to the warehouse).
• Maintaining a clean and neat store.

Skills

Customer service

Cash handling

Team leadership

Communication

Education

High school diploma

Tools

POS system

Cash register

Job description

Goodwill of Western and Northern Connecticut is seeking a Shift Supervisor for our New Milford store. This Regular Full-Time role oversees store operations on a shift, promotes merchandise, handles customer transactions, and maintains store appearance. Strong leadership and customer service are essential to support our mission.

The position offers benefits and opportunities for advancement, with a focus on helping our communities through Goodwill programs.