Retail Shift Manager - Incentive Pay & Growth

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Annual raises & production bonuses

Tuition reimbursement

Medical, dental, vision

Paid time off

Team member discounts

Full-time benefits

Job summary

Goodwill Industries of the Southern Piedmont is seeking a full-time Retail Store Associate in the Charlotte area. Starting pay is $17.00/hour with annual raises and production bonuses. Eligible team members can earn quarterly incentives up to $1,000 based on store performance and results.

The role emphasizes friendly service, donations processing, and merchandising management. We offer full-time benefits including medical, dental, vision, PTO, and tuition reimbursement, plus generous team member

Qualifications

• High school diploma or GED.
• 1 year of Goodwill retail experience or 2 years of general retail experience (or equivalent).
• Physical ability to stand, move, and lift up to 50 pounds; occasional local travel.

Responsibilities

• Support store operations and staff management to keep the store running smoothly.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Step in to assist with store team duties as needed.
• Lead floor operations including managing, sorting, and moving donations.
• Supervise employees and store activities when managers are unavailable.
• Report safety or theft concerns to store leadership.

Skills

Retail experience

Customer service

Team collaboration

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont is seeking a full-time Retail Store Associate in the Charlotte area. Starting pay is $17.00/hour with annual raises and production bonuses. Eligible team members can earn quarterly incentives up to $1,000 based on store performance and results.

The role emphasizes friendly service, donations processing, and merchandising management. We offer full-time benefits including medical, dental, vision, PTO, and tuition reimbursement, plus generous team member