Retail Shift Leader - Incentive Pay & Growth

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Annual raises

Career development

Employee discounts

Full benefits

Job summary

Goodwill Industries of the Southern Piedmont is seeking a store team member in Charlotte to support daily operations, donor flow, and customer service in a fast-paced retail setting.

The role offers a starting pay of $17.00/hour, annual raises, production bonuses, and full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement. Eligible team members can earn quarterly incentive pay based on store performance.

Qualifications

• High school diploma or GED.
• 1 year of Goodwill retail experience or 2 years of general retail experience.
• Regularly lifting up to 50 pounds is required; local travel may be involved.

Responsibilities

• Support store operations and staff management to keep our store running smoothly.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Step in to assist with store team duties as needed.
• Leads floor operations to include managing, sorting, and moving donations with purpose.
• Supervise employees and store activities when managers are unavailable.
• Report safety or theft concerns to store leadership.

Skills

Customer service

Team leadership

Retail operations

Communication

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont is seeking a store team member in Charlotte to support daily operations, donor flow, and customer service in a fast-paced retail setting.

The role offers a starting pay of $17.00/hour, annual raises, production bonuses, and full-time benefits including medical, dental, vision, paid time off, and tuition reimbursement. Eligible team members can earn quarterly incentive pay based on store performance.