Retail Shift Supervisor — Quarterly Incentives & Benefits

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Starting pay $17.00/hr

Annual raises & bonuses

Skill-building classes

Team member discounts

Full-time benefits

Job summary

Goodwill Industries of the Southern Piedmont is hiring a retail supervisor to help run daily store operations and lead the team in delivering friendly, efficient service. The role includes opening/closing, deposits, handling deposits, and ensuring safety and security.

You will resolve customer issues, manage donations flow, coordinate shipments, and oversee merchandise display. Strong communication and prior retail experience are essential for success.

Qualifications

• High school diploma or GED required.
• 1 year of Goodwill retail experience or 2 years general retail experience.
• Ability to lift up to 50 pounds and frequent standing/walking.
• Some local travel.

Responsibilities

• Support store operations and staff management to keep the store running smoothly.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Lead floor operations and supervise team members when needed.
• Report safety or theft concerns to store leadership.

Skills

Customer service

Retail operations

Team leadership

Communication

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont is hiring a retail supervisor to help run daily store operations and lead the team in delivering friendly, efficient service. The role includes opening/closing, deposits, handling deposits, and ensuring safety and security.

You will resolve customer issues, manage donations flow, coordinate shipments, and oversee merchandise display. Strong communication and prior retail experience are essential for success.