Retail Shift Leader | Incentive Pay + Benefits

Goodwill Industries of the Southern Piedmont, Inc.; Albemarle (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Full-time benefits (medical, dental,  

Annual raises

Production bonuses

Free skill-building and career develop

Generous team member discounts

Job summary

Goodwill Industries of the Southern Piedmont, Inc. is hiring for a store operations role. The position starts at $17.00 per hour and offers quarterly incentive pay based on store performance, with potential for additional payouts tied to results.

You will supervise staff, open and close the store, handle deposits, resolve customer issues, and coordinate merchandise flow. The role includes full-time benefits, paid time off, tuition reimbursement, and opportunities for skill-building.

Qualifications

• High school diploma or GED required.
• 1 year of Goodwill retail experience or 2 years of general retail experience.
• Ability to stand, walk, and lift up to 50 pounds occasionally.

Responsibilities

• Support store operations and staff management to keep the store running.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Leads floor operations and assists with duties as needed.
• Supervise employees and store activities when managers are unavailable.
• Report safety or theft concerns to store leadership.

Skills

Customer service

Store operations

Supervision

Communication

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont, Inc. is hiring for a store operations role. The position starts at $17.00 per hour and offers quarterly incentive pay based on store performance, with potential for additional payouts tied to results.

You will supervise staff, open and close the store, handle deposits, resolve customer issues, and coordinate merchandise flow. The role includes full-time benefits, paid time off, tuition reimbursement, and opportunities for skill-building.