Store Operations Lead — Incentive Pay & Benefits

Goodwill Industries of the Southern Piedmont, Inc.; Shelby (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Starting pay of $17.00/hour

Annual raises & production bonuses

Free skill-building and career dev

Generous team member discounts

Full-time benefits including medical,

Job summary

Goodwill Industries of the Southern Piedmont, Inc. is hiring for a role to support store operations and staff, including opening/closing, deposits, and customer service. You will manage donations flow, merchandise presentation, and daily supervision when managers aren’t present.

This position offers a starting pay of $17.00/hour with opportunities for raises and production bonuses. The role emphasizes fast-paced retail work, teamwork, and ensuring excellent service to customers and donors, with

Qualifications

• High school diploma or GED required.
• 1 year of Goodwill retail experience or 2 years of general retail experience.
• Regular lifting up to 10 pounds; occasional lifts up to 50 pounds; standing and walking most of the time; some local travel.

Responsibilities

• Support store operations and staff management to keep our store running smoothly.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Step in to assist with store team duties as needed.
• Lead floor operations to include managing, sorting, and moving donations with purpose.
• Supervise employees and store activities when managers are unavailable.
• Report safety or theft concerns to store leadership.

Education

High school diploma or GED

1 year of Goodwill retail experience

2 years of general retail experience

Job description

Goodwill Industries of the Southern Piedmont, Inc. is hiring for a role to support store operations and staff, including opening/closing, deposits, and customer service. You will manage donations flow, merchandise presentation, and daily supervision when managers aren’t present.

This position offers a starting pay of $17.00/hour with opportunities for raises and production bonuses. The role emphasizes fast-paced retail work, teamwork, and ensuring excellent service to customers and donors, with