Retail Shift Lead — $1k+ Quarterly Incentives

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Starting pay $17.00/hour

Annual raises and production bonuses

Free skill-building and career dev

Generous team member discounts

Full-time benefits: medical, dental, V

Paid time off and tuition reimburse

Job summary

Goodwill Industries of the Southern Piedmont is seeking a store operations associate to support daily operations and staff management. You will open/close the store, handle deposits, and ensure secure building management while delivering excellent customer service.

The role offers competitive starting pay at $17.00 per hour, opportunities for annual raises and production bonuses, plus access to free skill-building classes, discounts, and comprehensive benefits for full-time staff.

Qualifications

• High school diploma or GED required.
• 1 year of Goodwill retail experience or 2 years of general retail experience (or equivalent).
• Ability to stand, walk, and lift up to 50 pounds; some local travel may be required.

Responsibilities

• Support store operations and staff management to keep the store running smoothly.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Lead floor operations and supervise employees when managers are unavailable.
• Report safety or theft concerns to store leadership.

Skills

Customer service

Leadership

Store operations

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont is seeking a store operations associate to support daily operations and staff management. You will open/close the store, handle deposits, and ensure secure building management while delivering excellent customer service.

The role offers competitive starting pay at $17.00 per hour, opportunities for annual raises and production bonuses, plus access to free skill-building classes, discounts, and comprehensive benefits for full-time staff.