Retail Shift Leader—Incentives, Growth & Impact

Goodwill Industries of the Southern Piedmont; Concord (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Starting pay $17/hr

Annual raises & production bonuses

Free skill-building and career dev

Generous team member discounts

Full-time benefits including medical,

Dental, vision, paid time off, and ti

Job summary

Goodwill Industries of the Southern Piedmont is seeking a Store Supervisor to help run daily store operations in Concord, NC. The role involves opening/closing, deposits, and ensuring fast, friendly service to customers and donors.

You will manage donations flow, schedule production, and supervise staff while maintaining security and loss prevention. A strong retail background and mobility are essential.

Qualifications

• High school diploma or GED required.
• 1 year of Goodwill retail experience or 2 years of general retail experience.
• Regularly lifting up to 10 pounds, with occasional lifts up to 50 pounds.

Responsibilities

• Support store operations and staff management to keep our store running smoothly.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Step in to assist with store team duties as needed.
• Leads floor operations to include managing, sorting, and moving donations with purpose.
• Supervise employees and store activities when managers are unavailable.
• Report safety or theft concerns to store leadership.

Skills

Retail leadership

Customer service

Mobility and stamina

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont is seeking a Store Supervisor to help run daily store operations in Concord, NC. The role involves opening/closing, deposits, and ensuring fast, friendly service to customers and donors.

You will manage donations flow, schedule production, and supervise staff while maintaining security and loss prevention. A strong retail background and mobility are essential.