Retail Shift Leader: Lead Team, Elevate Customer Experience

Miniso; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will drive KPIs, manage cash, merchandise, and engagement at the register while promoting the store's membership program to boost loyalty.

This role requires leadership, the ability to work in a fast-paced environment, and willingness to travel between store locations as needed.

Qualifications

• Leadership and people management are essential.
• Strong communication and customer service skills.
• Ability to multitask and stay composed in a fast-paced retail environment.

Responsibilities

• Lead by example to drive sales and achieve KPI goals.
• Train and develop sales associates for product knowledge and customer engagement.
• Support daily operations: replenishment, cash handling, merchandising, and opening/closing.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

Customer engagement

POS systems

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, training associates, and delivering exceptional customer service. You will drive KPIs, manage cash, merchandise, and engagement at the register while promoting the store's membership program to boost loyalty.

This role requires leadership, the ability to work in a fast-paced environment, and willingness to travel between store locations as needed.