Retail Shift Leader: Drive Sales & Customer Experience

MINISO USA; Jacksonville (NC); On-site; USD 2,066,000 - 2,342,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to support the Store Manager with daily operations, coaching associates, and delivering exceptional customer service. This role helps achieve store KPIs, maintain standards, and assist with cash handling, merchandising, and shipment processing.

You will open and close the store, resolve customer concerns professionally, and promote the membership program to drive loyalty.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in retail.
• Strong leadership and customer service skills.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales and meet store KPI goals.
• Assist the store manager in training and developing sales associates for strong product knowledge and customer engagement on the sales floor and at the register.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, stock levels, and implement visual merchandising updates.

Skills

Leadership

Customer service

Multitasking

POS knowledge

Conflict resolution

Communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to support the Store Manager with daily operations, coaching associates, and delivering exceptional customer service. This role helps achieve store KPIs, maintain standards, and assist with cash handling, merchandising, and shipment processing.

You will open and close the store, resolve customer concerns professionally, and promote the membership program to drive loyalty.