Retail Shift Leader: Drive Sales & Customer Experience

Miniso; Burlington (MA); On-site; USD 25,000 - 26,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service.

This role supports KPI achievement through merchandising, cash handling, opening/closing, stock replenishment, and loss prevention, while actively promoting the store’s membership program to foster customer loyalty and memorable shopping experiences.

Qualifications

• 1+ years of experience as keyholder, supervisor, or shift leader.
• Strong leadership and customer service abilities.
• Ability to multitask in a fast-paced retail environment.
• Basic knowledge of retail operations and POS systems.
• Willingness to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and upscale issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS knowledge

Retail operations

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service.

This role supports KPI achievement through merchandising, cash handling, opening/closing, stock replenishment, and loss prevention, while actively promoting the store’s membership program to foster customer loyalty and memorable shopping experiences.