Retail Shift Leader — Quarterly Incentives + Growth

Goodwill Industries of the Southern Piedmont; Denver (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Annual raises

Skill-building classes

Employee discounts

Full-time benefits package

Job summary

Goodwill Industries of the Southern Piedmont is seeking a full-time.store supervisor to help run day-to-day retail operations. You will open and close the store, handle deposits, and secure the building while supervising staff and ensuring excellent customer and donor service.

The role emphasizes team leadership, merchandise flow, and a strong focus on safety and loss prevention in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• 1 year of Goodwill retail experience or 2 years of general retail experience.
• Regular lifting up to 50 pounds and frequent movement are required.

Responsibilities

• Support store operations and staff management to keep the store running smoothly.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Lead floor operations and supervise employees when managers are unavailable.

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont is seeking a full-time.store supervisor to help run day-to-day retail operations. You will open and close the store, handle deposits, and secure the building while supervising staff and ensuring excellent customer and donor service.

The role emphasizes team leadership, merchandise flow, and a strong focus on safety and loss prevention in a fast-paced environment.