Retail Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Columbia (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a Customer Experience position focused on delivering a positive customer journey and supporting store operations. You will greet customers, resolve issues, and model service best practices to the team.

The role involves opening/closing the store, assisting with vendor deliveries, register responsibilities, displays, inventory, and price management, with an emphasis on compliance and appearance.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Greet customers and assist with products and services to ensure a positive experience.
• Model customer service best practices and service traits for the team.
• Open/close store and support vendor deliveries as needed.
• Handle sales on the register, including price verifications and voids.
• Assist with displays, stock counts, and revising merchandise placements.
• Ensure pricing accuracy, signage, and compliance with local regulations.

Skills

Leadership

Customer Service

English Fluency

Job description

Walgreens is seeking a Customer Experience position focused on delivering a positive customer journey and supporting store operations. You will greet customers, resolve issues, and model service best practices to the team.

The role involves opening/closing the store, assisting with vendor deliveries, register responsibilities, displays, inventory, and price management, with an emphasis on compliance and appearance.