Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Lockport (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking associates for a Customer Experience and Operations role. This position focuses on greeting customers, assisting with products, resolving issues, and delivering a distinctive Walgreens experience.

You will support opening and closing, manage cash register tasks, and help coordinate vendor deliveries in a fast-paced retail environment. Ideal candidates have at least one year in a leadership or key holder role, are fluent in English, and can work with store systems and

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.

Responsibilities

• Engages customers and assists with products and services to ensure a positive experience.
• Models customer service best practices and supports a distinctive Walgreens experience.
• Open/close duties; assist with vendor deliveries and cash handling.
• Maintain inventory accuracy and support pricing and displays per policy.
• Assist with store maintenance and regulatory compliance.

Skills

English fluency

Leadership experience

Education

PTCB certification or Pharmacy license

Tools

Cash register

Store systems

Job description

Walgreens is seeking associates for a Customer Experience and Operations role. This position focuses on greeting customers, assisting with products, resolving issues, and delivering a distinctive Walgreens experience.

You will support opening and closing, manage cash register tasks, and help coordinate vendor deliveries in a fast-paced retail environment. Ideal candidates have at least one year in a leadership or key holder role, are fluent in English, and can work with store systems and