Retail Shift Lead - Customer Experience & Ops

Walgreens; Alcoa (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store associate with leadership experience to help open and close the store when management is unavailable, handling cash, ensuring floor and stock room readiness, and assisting with deliveries through backdoor access.

The role focuses on delivering a distinctive customer experience, engaging with customers, and supporting inventory, pricing, and merchandising tasks on a daily basis.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Represents management in communicating tasks to team members when store management is not present.
• Maintains accurate inventory counts and monitors pricing and signage.

Skills

Leadership experience

Job description

Walgreens is seeking a store associate with leadership experience to help open and close the store when management is unavailable, handling cash, ensuring floor and stock room readiness, and assisting with deliveries through backdoor access.

The role focuses on delivering a distinctive customer experience, engaging with customers, and supporting inventory, pricing, and merchandising tasks on a daily basis.