Store Shift Lead: Customer Experience & Operations

Walgreens; Shiloh (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking team members to support store opening and closing, handling cash, returns, and customer service. The role emphasizes creating a positive, helpful shopping experience and maintaining accurate transactions.

Responsibilities include assisting with inventory, pricing changes, and ensuring compliance with store policies while delivering friendly service to customers and patients.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Prefer knowledge of store inventory control.
• Arrest and conviction records may be considered.
• Obtain and maintain valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including system start-ups, cash handling, and ensuring floor and stock room are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Assist with maintaining store condition, pricing, and basic department operations as needed.

Skills

Leadership experience

English fluency

Education

PTCB certification

Pharmacy license

Job description

Walgreens is seeking team members to support store opening and closing, handling cash, returns, and customer service. The role emphasizes creating a positive, helpful shopping experience and maintaining accurate transactions.

Responsibilities include assisting with inventory, pricing changes, and ensuring compliance with store policies while delivering friendly service to customers and patients.