Retail Shift Lead: Earn Quarterly Bonuses & Benefits

Goodwill Industries of the Southern Piedmont; Maplewood (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Starting pay $17.00/hour

Annual raises & bonuses

Career development classes

Team member discounts

Full-time benefits

Job summary

Goodwill Industries of the Southern Piedmont seeks a capable retail team member to support store operations and staff management. The role includes opening/closing duties, deposits, and ensuring safe, friendly service to customers and donors.

Starting pay is $17.00/hour with annual raises, production bonuses, and opportunities for skill-building and advancement. Full-time benefits cover medical, dental, vision, PTO, and tuition reimbursement.

Qualifications

• High school diploma or GED required.
• 1 year of Goodwill retail experience or 2 years of general retail experience.
• Ability to stand, walk, and perform physical tasks including lifting up to 50 pounds occasionally.

Responsibilities

• Support store operations and staff management to keep the store running smoothly.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Lead floor operations and assist with store team duties as needed.
• Supervise employees and store activities when managers are unavailable.
• Report safety or theft concerns to store leadership.

Skills

Customer service

Retail operations

Team leadership

Communication

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont seeks a capable retail team member to support store operations and staff management. The role includes opening/closing duties, deposits, and ensuring safe, friendly service to customers and donors.

Starting pay is $17.00/hour with annual raises, production bonuses, and opportunities for skill-building and advancement. Full-time benefits cover medical, dental, vision, PTO, and tuition reimbursement.