Retail Shift Lead: Quarterly Incentives & Store Impact

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Starting pay $17/hour

Annual raises

Production bonuses

Skill-building classes

Team member discounts

Full benefits (medical, dental, vision

Job summary

Goodwill Industries of the Southern Piedmont in Charlotte is seeking a full-time store role focused on operations and leadership. The position includes supervising staff, opening/closing the store, handling deposits, and resolving customer issues to ensure smooth daily operations.

The role offers incentives based on store performance, with potential quarterly payouts up to $1,000+. Starting pay is $17.00/hour, plus annual raises and production bonuses, plus comprehensive benefits and career

Qualifications

• High school diploma or GED required.
• 1 year of Goodwill retail experience or 2 years of general retail experience required.
• Regularly standing, walking, lifting up to 50 pounds may be required.

Responsibilities

• Support store operations and staff management to keep the store running smoothly.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Lead floor operations and supervise employees when managers are unavailable.
• Report safety or theft concerns to store leadership.

Skills

Retail experience

Customer service

Team leadership

Physical stamina

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont in Charlotte is seeking a full-time store role focused on operations and leadership. The position includes supervising staff, opening/closing the store, handling deposits, and resolving customer issues to ensure smooth daily operations.

The role offers incentives based on store performance, with potential quarterly payouts up to $1,000+. Starting pay is $17.00/hour, plus annual raises and production bonuses, plus comprehensive benefits and career