Retail Shift Lead - Drive Store Ops & Incentive Pay

Goodwill Industries of the Southern Piedmont; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill Industries of the Southern Piedmont is seeking an energetic, full-time store supervisor to help run daily operations and serve customers and donors with a friendly, efficient approach. You will open/close the store, manage deposits and security, direct floor activities, and coordinate merchandise flow while delivering great service.

Starting pay is $17.00/hour with opportunities for raises, bonuses, and ongoing training.

Qualifications

• High school diploma or GED is required.
• Retail experience: 1 year at Goodwill or 2 years in general retail.
• You will be on the move, with lifting up to 50 pounds occasionally.

Responsibilities

• Support store operations and staff management to keep our store running smoothly.
• Open and close the store, manage deposits, and secure the building.
• Resolve customer complaints and issue refunds.
• Ensure customers and donors receive friendly, prompt service.
• Make production and scheduling decisions in the absence of management.
• Manage the flow of donated goods to optimize sales.
• Coordinate shipments and merchandise flow to meet goals.
• Rotate, organize, and display merchandise by category and color.
• Lead floor operations and supervise employees when managers are unavailable.
• Report safety or theft concerns to store leadership.

Skills

Customer service

Leadership

Team management

Communication

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont is seeking an energetic, full-time store supervisor to help run daily operations and serve customers and donors with a friendly, efficient approach. You will open/close the store, manage deposits and security, direct floor activities, and coordinate merchandise flow while delivering great service.

Starting pay is $17.00/hour with opportunities for raises, bonuses, and ongoing training.