Retail Shift Lead - Earn Incentives & Grow with Impact

Goodwill Industries of the Southern Piedmont; Rockingham (NC); On-site; USD 48,216,000 - 57,859,000; Full time

Benefits offered by this job

Starting pay $17/hour

Annual raises

Production bonuses

Skill-building classes

Staff discounts

Full benefits

Tuition reimbursement

Job summary

Goodwill Industries of the Southern Piedmont is hiring a Store Supervisor to help run daily operations in our Rockingham, NC store. You will lead staff, open/close the store, manage deposits, resolve customer issues, and ensure smooth donations flow.

This is a full-time role with competitive pay and benefits. Starting pay is $17.00/hour with annual raises and production bonuses, plus access to free skill-building classes and generous staff discounts.

Qualifications

• 1 year of Goodwill retail experience or 2 years of general retail experience
• Strong customer-service orientation and communication skills
• Ability to lift and move merchandise; comfortable standing for long periods
• Willingness to work flexible retail hours including weekends

Responsibilities

• Support store operations and staff management to keep our store running smoothly
• Open and close the store, manage deposits, and secure the building
• Resolve customer complaints and issue refunds
• Ensure customers and donors receive friendly, prompt service
• Make production and scheduling decisions in the absence of management
• Manage the flow of donated goods to optimize sales
• Coordinate shipments and merchandise flow to meet goals
• Rotate, organize, and display merchandise by category and color
• Step in to assist with store team duties as needed
• Leads floor operations to include managing, sorting, and moving donations with purpose
• Supervise employees and store activities when managers are unavailable
• Report safety or theft concerns to store leadership

Skills

Retail experience

Customer service

Team leadership

Cash handling

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont is hiring a Store Supervisor to help run daily operations in our Rockingham, NC store. You will lead staff, open/close the store, manage deposits, resolve customer issues, and ensure smooth donations flow.

This is a full-time role with competitive pay and benefits. Starting pay is $17.00/hour with annual raises and production bonuses, plus access to free skill-building classes and generous staff discounts.