Retail Shift Lead: Incentives & Impact

Goodwill Industries of the Southern Piedmont; Monroe (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Annual raises

Production bonuses

Career development

Employee discounts

Benefits package

Job summary

Goodwill Industries of the Southern Piedmont is hiring for a store lead role in Monroe, NC. Starting wage is $17.00 per hour with opportunities for annual raises and production bonuses.

Eligible team members can earn additional quarterly incentive pay based on store performance. You will support store operations, supervise staff, handle deposits, resolve customer issues, and ensure friendly, efficient service to donors and shoppers.

Qualifications

• High school diploma or GED required.
• 1 year of Goodwill retail experience or 2 years general retail experience.
• Able to stand, move, and lift up to 50 pounds regularly.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Support store operations and staff management to keep our store running smoothly.
• Open and close the store, manage deposits, and secure the building
• Resolve customer complaints and issue refunds
• Ensure customers and donors receive friendly, prompt service
• Make production and scheduling decisions in the absence of management
• Manage the flow of donated goods to optimize sales
• Coordinate shipments and merchandise flow to meet goals
• Rotate, organize, and display merchandise by category and color
• Step in to assist with store team duties as needed
• Leads floor operations to include managing, sorting, and moving donations with purpose
• Supervise employees and store activities when managers are unavailable
• Report safety or theft concerns to store leadership

Skills

Customer service

Team leadership

Retail operations

Communication

Education

High school diploma or GED

Job description

Goodwill Industries of the Southern Piedmont is hiring for a store lead role in Monroe, NC. Starting wage is $17.00 per hour with opportunities for annual raises and production bonuses.

Eligible team members can earn additional quarterly incentive pay based on store performance. You will support store operations, supervise staff, handle deposits, resolve customer issues, and ensure friendly, efficient service to donors and shoppers.