Retail Shift Lead: Drive Customer Experience & Store Ops

Walgreens; Marquette (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Marquette, MI is seeking a Customer Experience and Operations role. You will engage customers, assist with product needs, and help ensure a delightful store visit while working with a team to meet sales and service goals.

The role requires at least one year in a leadership or key holder capacity, fluent English, and the ability to manage store operations, pricing, inventory, and vendor relations in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Engages customers and patients to ensure a positive experience.
• Models customer service best practices for the team.
• Handle opening/closing and vendor deliveries with accuracy.
• Register sales, resolve pricing issues, and track inventory.
• Maintain store conditions, displays, pricing, and compliance with policies.

Skills

Leadership experience

English fluency

Education

PTCB certification or Pharmacy license

Tools

Job description

Walgreens in Marquette, MI is seeking a Customer Experience and Operations role. You will engage customers, assist with product needs, and help ensure a delightful store visit while working with a team to meet sales and service goals.

The role requires at least one year in a leadership or key holder capacity, fluent English, and the ability to manage store operations, pricing, inventory, and vendor relations in a fast-paced retail environment.