Store Shift Lead - Customer Experience & Operations

Walgreens; Grand Haven (MI); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Grand Haven, MI is seeking a store team member able to open and close the shop when management is absent, handle cash, assist customers, and maintain stockroom readiness. The role emphasizes delivering friendly service and accurate pricing, with duties across operations, training, and communications.

Requirements include at least one year in a leadership or supervisory retail role and fluency in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and stockroom organization; supports pricing and displays according to policy.

Skills

Leadership

Supervisory

Retail key holder

Job description

Walgreens in Grand Haven, MI is seeking a store team member able to open and close the shop when management is absent, handle cash, assist customers, and maintain stockroom readiness. The role emphasizes delivering friendly service and accurate pricing, with duties across operations, training, and communications.

Requirements include at least one year in a leadership or supervisory retail role and fluency in English.