Shift Lead: Customer Experience & Store Operations

Walgreens; Highland (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is hiring for a Customer Experience - Operations role in a retail setting. You will engage customers, assist with products and services, and aim to deliver a distinctive experience.

Responsibilities include opening/closing, assisting with vendor orders, processing sales, and maintaining accurate inventory and displays while following pricing and policy guidelines. Fluency in English is required, with opportunities to grow within the store network.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Greet customers and assist with products and services to ensure a positive experience.
• Resolve customer issues and questions to maintain satisfaction.
• Model and share customer service best practices with team members.
• Hold store keys to open/close as needed and assist with vendor deliveries.
• Register sales accurately and review pricing and promotions to ensure compliance.

Skills

Leadership

Supervisory

Retail key holder

Job description

Walgreens is hiring for a Customer Experience - Operations role in a retail setting. You will engage customers, assist with products and services, and aim to deliver a distinctive experience.

Responsibilities include opening/closing, assisting with vendor orders, processing sales, and maintaining accurate inventory and displays while following pricing and policy guidelines. Fluency in English is required, with opportunities to grow within the store network.