Retail Service Specialist - Lead Sales & Experience

O'Reilly Automotive; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role may assume shift management when managers are absent.

Bilingual candidates are encouraged to apply. Responsibilities include leading the team to deliver top-notch customer service, supervising showroom service levels, and ensuring timely processing of orders and returns.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute service programs.
• Ensure calls and store-related communications align with company policy.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The role may assume shift management when managers are absent.

Bilingual candidates are encouraged to apply. Responsibilities include leading the team to deliver top-notch customer service, supervising showroom service levels, and ensuring timely processing of orders and returns.