Retail Service Lead - Customer Experience & Store Ops

O'Reilly Auto Parts; Brookings (SD); On-site; USD 32,000 - 52,000; Full time

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, and store operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply, with emphasis on servicing both retail and professional customers and maintaining store standards and appearance.

Qualifications

• Excellent communication skills with customers and team.
• Ability to obtain RSS Certification.
• Fluency in Spanish preferred.

Responsibilities

• Lead store team to provide excellent customer service.
• Oversee showroom customer service and sales programs.
• Ensure store opening/closing duties and security procedures.
• Process transfers, returns, and invoicing efficiently.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Education

ASE Certification

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, and store operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply, with emphasis on servicing both retail and professional customers and maintaining store standards and appearance.