Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Buckeye (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Earned

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and leadership in sales, customer service, appearance, and operations. The role may assume shift management in manager's absence.

Bilingual candidates are encouraged to apply, with a focus on high service standards and efficient store execution. Responsibilities include leading the team in customer service, processing orders and transfers, handling returns and invoicing, and ensuring schedule adherence and

Qualifications

• Strong communication skills
• Ability to obtain RSS Certification
• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure program execution.
• Answer phones according to company policy and process orders and transfers promptly.
• Handle returns, exchanges, and refunds accurately and efficiently.
• Ensure merchandise is invoiced and all duties are performed per procedures.
• Communicate Zipline messages; delegate merchandising tasks as assigned.
• Ensure adherence to posted schedules and proper clock-in/out procedures.
• Perform store opening/closing duties, day end procedures, and security measures.
• Carry out other duties as assigned.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and leadership in sales, customer service, appearance, and operations. The role may assume shift management in manager's absence.

Bilingual candidates are encouraged to apply, with a focus on high service standards and efficient store execution. Responsibilities include leading the team in customer service, processing orders and transfers, handling returns and invoicing, and ensuring schedule adherence and