Retail Service Lead: Customer Experience & Ops

O'Reilly Automotive; Kansas City (MO); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

401k with Employer Contributions Start

Competitive Wages & Paid Time Off

Descripción de la vacante

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply and contribute to a diverse team. The position emphasizes delivering excellent customer service to retail and professional customers, supervising showroom service levels, and handling calls, orders, returns,

Formación

• Strong communication skills.

Responsabilidades

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure program execution.
• Ensure telephone calls are answered per policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly.

Conocimientos

Strong communication

RSS Certification

Bilingual (Spanish)

Descripción del empleo

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply and contribute to a diverse team. The position emphasizes delivering excellent customer service to retail and professional customers, supervising showroom service levels, and handling calls, orders, returns,