Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; Roseboro (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions from

Medical, dental, and vision insurance

Tuition assistance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of management.

Bilingual candidates are encouraged to apply. You will lead a store team, supervise customer service in the showroom, and ensure accurate processing of orders, returns, and invoicing while following company policies.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team to deliver excellent customer service to retail and professional customers.
• Supervise showroom customer service and execute service programs.
• Answer phones per company policy.
• Process B.O./ship-to-store, hub, store-to-store orders and inform customers on shipments.
• Handle special and outside purchases per procedure.
• Process returns, issue refunds, and stage merchandise correctly.
• Invoicing of merchandise including core charges and warranties before checkout.
• Communicate Zipline messages and delegate merchandising tasks.
• Ensure staff clock in/out and follow posted schedules.
• Perform opening/closing duties, end-of-day procedures, deposits, and security checks.
• All other duties as assigned.

Skills

Strong communication skills

Fluency in Spanish

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of management.

Bilingual candidates are encouraged to apply. You will lead a store team, supervise customer service in the showroom, and ensure accurate processing of orders, returns, and invoicing while following company policies.