Retail Service Lead: Customer Experience & Store Ops

O'Reilly Auto Parts; North Bend (OR); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision Insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of supervisors.

Bilingual candidates are encouraged to apply and experience in automotive retail is preferred. Responsibilities include leading the team on customer service, managing showroom service programs, processing orders and transfers, handling returns, invoicing merchandise, and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges and manage refunds accurately.
• Ensure merchandise is invoiced before leaving the store.
• Coordinate Zipline messages and merchandising tasks.
• Ensure adherence to posted work schedules and proper clock-in/out.
• Perform opening/closing duties and day-end cash procedures.

Skills

Strong communication skills

RSS Certification

Fluency in Spanish

Retail sales experience

ASE Certification

Automotive systems knowledge

Automotive repair knowledge

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of supervisors.

Bilingual candidates are encouraged to apply and experience in automotive retail is preferred. Responsibilities include leading the team on customer service, managing showroom service programs, processing orders and transfers, handling returns, invoicing merchandise, and