Retail Service Specialist: Customer Focus & In-Store Ops

Michaels; Springfield (MO); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Michaels in Springfield, MO is seeking a friendly Store Team Member to help customers find products, provide solutions, and ensure a fast, accurate checkout. You will participate in truck unloading, stocking, and keeping the store merchandised and in stock while upholding Brand Promises.

Ideal candidates have retail or customer service experience, enjoy working with customers, and are willing to work flexible hours including nights and weekends. Ability to stand for long periods is required.

Qualifications

• Retail and/or customer service experience preferred.

Responsabilités

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on rewards programs and enrollments
• Educate customers on VOC surveys
• Assist with Omni channel processes, including BOPIS and SFS
• Participate in truck unload, stocking, and planogram processes
• Maintain store recovery and in-stock conditions
• Perform In Stock Optimization and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and company policies
• Interact respectfully with others; promote the company vision and values
• Cross trained in Custom Framing selling and production

Connaissances

Retail experience

Customer service

Description du poste

Michaels in Springfield, MO is seeking a friendly Store Team Member to help customers find products, provide solutions, and ensure a fast, accurate checkout. You will participate in truck unloading, stocking, and keeping the store merchandised and in stock while upholding Brand Promises.

Ideal candidates have retail or customer service experience, enjoy working with customers, and are willing to work flexible hours including nights and weekends. Ability to stand for long periods is required.