Retail Service Pro: Customer Care & Merchandising

Michaels; Boise (ID); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

401(k) with employer match

Job summary

Michaels in Meridian, ID is seeking a store associate to deliver friendly customer service, help shoppers find products, and ensure a smooth, efficient checkout experience. You’ll assist with stocking, truck unloading, and maintaining merchandise on the floor to keep the store well‑stocked and inviting.

In addition to helping customers, you will participate in BOPIS/SFS processes, enrollment in rewards programs, and adherence to SOPs while upholding safety standards.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Job description

Michaels in Meridian, ID is seeking a store associate to deliver friendly customer service, help shoppers find products, and ensure a smooth, efficient checkout experience. You’ll assist with stocking, truck unloading, and maintaining merchandise on the floor to keep the store well‑stocked and inviting.

In addition to helping customers, you will participate in BOPIS/SFS processes, enrollment in rewards programs, and adherence to SOPs while upholding safety standards.