Seasonal Retail Associate — Customer Service & Merchandising

Michaels; Nampa (ID); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels NAMPA, ID is seeking a customer-focused team member to assist shoppers, operate the checkout, and support stocking and merchandising tasks. You will help customers locate products, explain rewards programs, and participate in omnichannel processes such as BOPIS and SFS while maintaining excellent in-store standards.

The role involves standing for long periods, lifting, and occasionally working nights or early mornings.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Skills

Retail / customer service

Job description

Michaels NAMPA, ID is seeking a customer-focused team member to assist shoppers, operate the checkout, and support stocking and merchandising tasks. You will help customers locate products, explain rewards programs, and participate in omnichannel processes such as BOPIS and SFS while maintaining excellent in-store standards.

The role involves standing for long periods, lifting, and occasionally working nights or early mornings.