Retail Service & Operations Leader

Hyvee.io; Ashwaubenon (WI); On-site; USD 28,000 - 39,000; Full time

Job summary

Hy-Vee in Ashwaubenon, WI seeks a Service Manager to supervise store-wide operations and deliver exceptional customer service. You will lead by example, manage schedules, address customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

Ideal candidates are experienced retail leaders who thrive in fast-paced environments, enjoy developing people, and delivering results. This role offers hands-on leadership with daily interaction across departments.

Qualifications

• High school diploma or equivalent required.
• Two or more years of related work experience preferred.
• Strong customer service and communication skills.
• Experience supervising staff and managing schedules.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example and promote teamwork and accountability.
• Plan and adjust work schedules and assign duties.
• Supervise store activities and maintain store-wide compliance.
• Address customer issues promptly and professionally.
• Train employees on store policies and procedures.
• Evaluate staff performance and support development.
• Ensure safety procedures and report injuries when needed.
• Handle merchandise orders, deliveries, and discrepancies.

Skills

Problem solving

Arithmetic

Customer guidance

Team leadership

Education

High School diploma or equivalent

Job description

Hy-Vee in Ashwaubenon, WI seeks a Service Manager to supervise store-wide operations and deliver exceptional customer service. You will lead by example, manage schedules, address customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

Ideal candidates are experienced retail leaders who thrive in fast-paced environments, enjoy developing people, and delivering results. This role offers hands-on leadership with daily interaction across departments.