Retail Service Manager — Lead a Customer-First Team

Hy-Vee; Madison (WI); Sur place; USD 52 000 - 62 000; Plein temps

Résumé du poste

Hy-Vee in Madison, WI is hiring a Service Manager to keep the store running smoothly by leading and coordinating staff across departments. You will supervise schedules, resolve customer issues, and ensure friendly, prompt service in every aisle.

You’ll train associates on store policies, monitor performance, and enforce safety while partnering with store leadership to improve operations and merchandising. This role demands a proactive, people-focused retail leader capable of delivering results.

Qualifications

• High school diploma or equivalent required.
• Two or more years of related retail supervisory experience preferred.
• Ability to resolve customer issues promptly and professionally.

Responsabilités

• Lead and supervise store staff and department managers.
• Plan and adjust work schedules to meet store needs.
• Ensure prompt, friendly customer service across all departments.
• Enforce safety policies and coach employees on procedures.

Connaissances

Problem-solving

People leadership

Customer service excellence

Communication

Formation

High school diploma or equivalent

Outils

POS system

Description du poste

Hy-Vee in Madison, WI is hiring a Service Manager to keep the store running smoothly by leading and coordinating staff across departments. You will supervise schedules, resolve customer issues, and ensure friendly, prompt service in every aisle.

You’ll train associates on store policies, monitor performance, and enforce safety while partnering with store leadership to improve operations and merchandising. This role demands a proactive, people-focused retail leader capable of delivering results.