Retail Service Manager: People & Store Ops

Hy-Vee; Ashwaubenon (WI); On-site; USD 30,000 - 41,000; Full time

Job summary

Hy-Vee is seeking a Service Manager in Ashwaubenon, WI. You will supervise store staff across departments, ensure prompt, friendly service, and resolve customer issues while managing schedules and merchandising standards.

Ideal candidates have a high school diploma or equivalent and at least 2 years of related retail leadership experience, with strong interpersonal and problem-solving skills. The role is full-time and on-site in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Two or more years of related retail leadership experience preferred.
• Ability to manage schedules and supervise multiple departments.

Responsibilities

• Supervise store staff and coordinate across departments.
• Ensure friendly, prompt customer service and issue resolution.
• Plan and adjust work schedules; assign duties.
• Train staff on policies and safety procedures.
• Monitor merchandising, inventory, and deadlines.

Skills

Customer service

Leadership

Scheduling

Employee relations

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Hy-Vee is seeking a Service Manager in Ashwaubenon, WI. You will supervise store staff across departments, ensure prompt, friendly service, and resolve customer issues while managing schedules and merchandising standards.

Ideal candidates have a high school diploma or equivalent and at least 2 years of related retail leadership experience, with strong interpersonal and problem-solving skills. The role is full-time and on-site in a fast-paced environment.