Retail Service Manager - People-First Leader

Hy-Vee; Indianola (MS); On-site; USD 42,000 - 56,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep our store running smoothly by supervising staff, coordinating scheduling, and ensuring outstanding customer service across all departments. You will lead by example, handle escalated issues, and drive compliance, safety, and merchandising standards in a fast-paced retail environment.

The role requires a high school diploma or equivalent and 2+ years of supervisory experience in retail, with a focus on developing people and delivering results.

Qualifications

• High school diploma or equivalent required; prior supervisory experience preferred.
• Strong customer service and communication skills with the ability to lead a team.
• Ability to train, supervise, and motivate employees to deliver great store service.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example, maintain positive employee relations, and promote teamwork.
• Plan and adjust work schedules, assign duties, and ensure tasks are completed on time.
• Supervise store activities in the Department Manager's absence and perform necessary duties.
• Address customer issues promptly and professionally to maintain satisfaction.
• Train staff on store policies, safety procedures, and job duties.
• Evaluate performance and recommend promotions, transfers, or disciplinary actions.
• Safeguard cash handling and adhere to all store policies and procedures.

Skills

Customer service leadership

Communication

Team training

Problem solving

Education

High school diploma or equivalent

2+ years retail supervisory experience

Job description

Hy-Vee is seeking a Service Manager to keep our store running smoothly by supervising staff, coordinating scheduling, and ensuring outstanding customer service across all departments. You will lead by example, handle escalated issues, and drive compliance, safety, and merchandising standards in a fast-paced retail environment.

The role requires a high school diploma or equivalent and 2+ years of supervisory experience in retail, with a focus on developing people and delivering results.