Retail Service Manager: Lead Team & Customer Experience

Hy-Vee; Sioux Falls (SD); On-site; USD 21,000 - 34,000; Part time

Job summary

Hy-Vee is seeking a Service Manager in Sioux Falls to supervise store staff across departments, ensuring prompt, friendly service and smooth daily operations. You will manage schedules, train employees on policies, and handle customer issues with professionalism.

This part-time role reports to store leadership and offers opportunities to develop a collaborative, customer-focused store culture in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• Two or more years of similar or related work experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Provide prompt, friendly customer service and greeting customers.
• Lead by example and maintain positive employee relations and teamwork.
• Plan, prepare, and adjust work schedules; assign duties and monitor completion.
• Supervise store activities and assist Department Manager in coverage.
• Train staff on store policies and safety procedures; address issues promptly.

Skills

Customer service

Team leadership

Scheduling

Cash handling

Education

High school diploma

Job description

Hy-Vee is seeking a Service Manager in Sioux Falls to supervise store staff across departments, ensuring prompt, friendly service and smooth daily operations. You will manage schedules, train employees on policies, and handle customer issues with professionalism.

This part-time role reports to store leadership and offers opportunities to develop a collaborative, customer-focused store culture in a fast-paced retail environment.