Retail Service Manager: Lead Store Ops & Customer Experience

Hy-Vee; Dubuque (IA); On-site; USD 42,000 - 65,000; Full time

Job summary

Hy-Vee in Dubuque, IA is seeking a Service Manager to supervise store operations and lead teams across departments. You will ensure prompt, friendly service and manage schedules, training, and safety procedures.

The role emphasizes leadership, accountability, and effective store-level problem solving. The position requires strong communication skills, a high school diploma or equivalent, and 2+ years of related retail leadership experience.

Qualifications

• Ability to solve practical problems with limited standardization.
• Perform arithmetic calculations involving fractions, decimals and percentages.
• Interview and guide people, follow manuals, maintain customer/employee contact.
• Lead and develop a team to build a collaborative store culture.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example, foster positive employee relations and teamwork.
• Plan, prepare, and adjust work schedules; assign duties and follow up.
• Supervise store activities across departments in manager's absence.
• Train workers on store policies and procedures; ensure safety practices.
• Review payroll basics and personnel records; handle cash register transactions.
• Ensure product displays, quality, and stock levels meet store needs.

Skills

Problem solving

Arithmetic proficiency

Communication

Team leadership

Education

High school diploma or equivalent

Job description

Hy-Vee in Dubuque, IA is seeking a Service Manager to supervise store operations and lead teams across departments. You will ensure prompt, friendly service and manage schedules, training, and safety procedures.

The role emphasizes leadership, accountability, and effective store-level problem solving. The position requires strong communication skills, a high school diploma or equivalent, and 2+ years of related retail leadership experience.