Retail Service Manager: Customer Experience Leader

Hy-Vee, Inc.; Cherokee (IA); On-site; USD 42,000 - 68,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed to support the team. The role requires an experienced retail leader who thrives in a fast-paced environment, develops people, and delivers results.

Qualifications

• Minimum high school diploma or equivalent required.
• 2+ years of related work experience preferred.
• Experience in retail or store operations is a plus.
• Ability to lead a team and foster customer-focused culture.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example to maintain positive employee relations and teamwork.
• Plan and adjust work schedules; assign duties and ensure timely completion.
• Supervise store activities across departments in the Manager's absence.
• Address customer issues promptly and professionally.
• Train staff on policies and procedures and safety standards.
• Evaluate performance and support promotions or transfers.
• Adhere to store policies and ensure safety and compliance.

Skills

Customer service

Team leadership

Conflict resolution

Store operations

Education

High school diploma or equivalent

2+ years related work experience

Job description

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed to support the team. The role requires an experienced retail leader who thrives in a fast-paced environment, develops people, and delivers results.