Store Service & Customer Experience Lead

Hy-Vee, Inc.; La Crosse (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to supervise store activities across departments and ensure prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most. Ideal candidates are experienced retail leaders who thrive in a fast-paced environment, enjoy developing people, and deliver measurable results.

Qualifications

• Solve practical problems and interpret instructions across various situations with limited standardization.
• Perform arithmetic calculations involving fractions, decimals, and percentages accurately.
• Interview to obtain basic information, guide and direct people clearly, follow manuals, and maintain contact with customers and staff.
• Lead and develop a team while fostering a collaborative, customer-focused store culture.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example, maintain positive employee relations, and promote teamwork and accountability.
• Plan and adjust work schedules, assign duties, and ensure tasks are completed on time.
• Supervise store activities and assist in all departments as needed.
• Address customer issues promptly and professionally.
• Train staff on store policies and safety procedures; ensure ongoing education.
• Evaluate performance and consider promotions or transfers.
• Handle cash registers and related transactions with discretion.
• Identify display locations, verify deliveries, and report discrepancies.

Skills

Problem solving

Numerical ability

Communication

Team leadership

Education

High school diploma

Experience preferred

Job description

Hy-Vee, Inc. is seeking a Service Manager to supervise store activities across departments and ensure prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most. Ideal candidates are experienced retail leaders who thrive in a fast-paced environment, enjoy developing people, and deliver measurable results.