Store Service Leader - Customer Experience

Hy-Vee Inc; Davenport (IA); Presencial; USD 52.000 - 70.000; Jornada completa

Descripción de la vacante

Hy-Vee Inc. is hiring a Service Manager to supervise store employees across departments and ensure prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed to keep the store running smoothly. As an experienced retail leader, you will develop people, drive results, and maintain a safe, customer-focused environment.

Formación

• Ability to solve practical problems and interpret instructions with limited standardization.
• Accurate arithmetic calculations for operations, discounts, and reporting.
• Clear guidance and communication with customers and staff.
• Experience leading a team and building a collaborative store culture.

Responsabilidades

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example, maintain positive employee relations, ensure teamwork.
• Plan and adjust work schedules; assign duties and monitor task completion.
• Supervise store activities in the Department Manager's absence and assist as needed.
• Train employees on policies and safety procedures; enforce compliance.

Conocimientos

Problem solving

Arithmetic

Communication

Team leadership

Educación

High school diploma

2+ years related experience

Descripción del empleo

Hy-Vee Inc. is hiring a Service Manager to supervise store employees across departments and ensure prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed to keep the store running smoothly. As an experienced retail leader, you will develop people, drive results, and maintain a safe, customer-focused environment.