Retail Service Manager: Lead Customer-Centric Team

Hy-Vee, Inc.; Mason City (IA); On-site; USD 25,000 - 30,000; Part time

Job summary

Hy-Vee, Inc. in Mason City, IA seeks a Service Manager to oversee daily store operations, ensuring friendly, efficient customer service while coaching staff across departments.

You will plan schedules, resolve customer issues, supervise merchandising and safety procedures, and lead by example to drive results in a fast-paced grocery environment. Two or more years of related retail experience and a high school diploma are preferred, with a commitment to Hy-Vee's standards and policies.

Qualifications

• Provide prompt, friendly customer service and build relationships with customers.
• Lead by example and promote teamwork and accountability among staff.
• Plan, prepare, and adjust employee schedules across departments.
• Supervise store activities in the absence of department managers.
• Ensure customer service is consistent and professional store-wide.
• Train staff on policies and procedures and ongoing safety practices.

Responsibilities

• Greet customers with a smile and assist as needed.
• Manage schedules and assign duties to employees.
• Oversee merchandising and compliance across departments.
• Address customer issues promptly and professionally.
• Train employees on store policies and procedures.
• Evaluate employee performance and support promotions/transfers.
• Enforce safety procedures and report injuries as needed.

Skills

Customer service

Team leadership

Scheduling

Conflict resolution

Cash handling

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in Mason City, IA seeks a Service Manager to oversee daily store operations, ensuring friendly, efficient customer service while coaching staff across departments.

You will plan schedules, resolve customer issues, supervise merchandising and safety procedures, and lead by example to drive results in a fast-paced grocery environment. Two or more years of related retail experience and a high school diploma are preferred, with a commitment to Hy-Vee's standards and policies.